Home Loan Broker Gold Coast ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website at homeloanbrokergoldcoast.com.au or submit an enquiry through this site.
We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. About Us
Home Loan Broker Gold Coast operates as a referral and matching service. We connect borrowers in the Gold Coast region with our network of licensed finance professionals. We are not a credit provider and we do not provide credit assistance directly. Network partners hold their own appropriate licences and are responsible for the personal information you share with them once introduced.
2. Information We Collect
We only collect personal information that is reasonably necessary to provide our matching service. The information we typically collect includes:
- Your name
- Your email address
- Your phone number
- Brief details about your enquiry (for example, the type of home loan you are seeking)
- Technical information automatically collected when you visit the site, such as IP address, browser type, device information and pages visited
You do not have to provide personal information to browse this website, but we cannot match you with a finance professional without basic contact details.
3. How We Collect Information
We collect personal information directly from you when you complete an enquiry form on the site or otherwise contact us by email. Technical information is collected automatically through standard web logs and analytics tools.
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiry by email
- Match you with one or more suitable finance professionals in our network
- Pass your enquiry details to that finance professional so they can assist you
- Improve the operation, security and content of our website
- Comply with our legal obligations
5. Disclosure to Third Parties
By submitting an enquiry you consent to your enquiry details being shared with one or more network partners (licensed finance professionals) for the purpose of providing you with finance options. Once your information has been passed to a network partner, that partner becomes a separate data controller and their own privacy policy applies to their handling of your information.
We may also disclose information to:
- Service providers who help us operate the website (for example, hosting, email and analytics providers)
- Government authorities or law enforcement where required by law
We do not sell your personal information.
6. Direct Marketing
We may use your contact details to send you follow-up information about your enquiry. You can opt out at any time by replying to any email from us with the word "unsubscribe", or by emailing enquiry@homeloanbrokergoldcoast.com.au.
7. Cookies and Analytics
This website uses cookies and similar technologies to remember preferences, measure traffic and improve performance. You can disable cookies in your browser settings. Disabling cookies may affect site functionality.
8. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No internet transmission is completely secure, however, and we cannot guarantee absolute security.
9. Data Retention
We retain your enquiry information for as long as is reasonably necessary to provide our service and meet our legal obligations, after which it is securely deleted or de-identified.
10. Overseas Disclosure
Some of our service providers (for example, email and analytics providers) may store data on servers located outside Australia. Where this is the case, we take reasonable steps to ensure those providers handle your information consistently with the Australian Privacy Principles.
11. Accessing and Correcting Your Information
You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate. To make a request, email enquiry@homeloanbrokergoldcoast.com.au. We may need to verify your identity before responding.
12. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first at enquiry@homeloanbrokergoldcoast.com.au so we can try to resolve the issue. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
13. Changes to this Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect the most recent version. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
For any privacy-related questions or requests, please email enquiry@homeloanbrokergoldcoast.com.au.